How can I help?

When a customer books a cleaning service, on the booking confirmation email will be attached the customer login account details. From the account the customer will be allowed  update their booking, add new ones, buy gift cards, update credit cards, and more.

Whenever the customer needs to log into their account they just need to scroll the homepage page down to the bottom and will find the login section.

Once you find it, just click on it, apply your email and password,  and go ahead.

Click the “Forgot Password” button and reset your password.

Click the “forget password” button and reset your password.

You can change your address in the Account Settings section of our website.

Go to Settings -> General.

You can change your credit card details in the General section of our website.

Go to Settings -> General

You can reschedule or make changes to your appointment directly through our website. You can also cancel your appointment (but we’ll need 72-hours notice).

Go to Settings -> General

Reschedule your booking:

Make changes:

Or cancel your booking :

Our 100% Customer Satisfaction Guarantee: if you’re not happy with your cleaning, contact us and we’ll provide you with another cleaning session at no additional cost. If you’re still not happy, we’ll refund up to the entire service cost.

We know that you’ll love the results of your Regular Intensive Clean.

If you’re not happy with your cleaning, contact us and we will provide you with another cleaning section at no cost. If you’re still not happy, we will refund up to the entire service cost.

No. We don’t believe in the need for a contract. We think that our professional cleaning services will go above your expectations. Our customers stay loyal to us without the need for contracts.

We don’t charge by the hour. Our service runs on a fixed-rate so that you know exactly how much you’ll be paying each time we visit.

We deliver reliable, efficient, consistent, and high-quality results regardless of how long it takes to complete your cleaning service.

Go to the booking page and confirm how often you’d like us to visit. The payment system will take care of all future payments.

We accept MasterCard, Visa, and American Express through our online Stripe payment system. We make sure that you’re completely satisfied before we take the payment.

As soon as the payment is processed, you’ll get an invoice via email.

Please visit your account which was created  on the first booking confirmation email you received and follow the instructions below.

No, for the reason that our full 5M Public Liability Insurance, won’t cover any damage caused by any machine or products that are not listed to be used under the insurance policy.

Absolutely. Your security comes first. We background check all of our cleaning professionals before we work with them. We’ve built our reputation on honest and dependable service. And we work very hard to maintain it.

Yes. Quality is absolutely vital to us. We train our staff to meet high expectations. We expect all staff to exceed the Woman’s Touch Standard of Professionalism and Ethical Excellence.

We use Stripe for our credit card service. Dependable and easy! You can rest easy knowing it’s safe!

Yes. We only employ experienced cleaners with employment references. We carry out face-to-face interviews, during which we carry out full background checks.

We operate across a variety of postcodes in Sydney and major cities across Australia, including Melbourne, Perth, Brisbane, Adelaide, Gold Coast, and Canberra. To confirm whether we provide service in your area, please check the booking form process on our website.

We have full Public Liability Insurance.

This covers injury to you and to us. It also covers any property damaged by our negligence.

No. We supply the equipment and premium, eco-friendly cleaning products we need to provide a top-notch service.

Trust us with your home, and you can rest assured that everything is under control and ready to go.

Our online booking system gives you as much flexibility and convenience as possible. You can cancel or reschedule your booking with 72-hours notice.

We send you a text message three days before the cleaning session to remind you that we’re coming.

Cancellations are chargeable if you don’t give us 72-hours notice.

“We’re here to make your life easier, so, of course, we wouldn’t expect you to hang around the house while we’re there. You can be out living your life while we take care of your home chores.

We provide a security box arrangement, placed in a secret location outside the home, so that our security-checked cleaning professionals can gain access while you’re out.”

Of course, we’ll always go out of our way to help, but our standard services don’t include cleaning the interiors of your cupboards, drawers or appliances, including your fridge and oven. We also don’t wash windows or clear out garages.

We provide between two and three professional cleaners, depending on the size of your home. You’ll get a thorough, speedy service to avoid disruption to your routine.

Wherever possible, we’ll always assign the same cleaner so that you can form a trusting bond with them.

Regular Intensive Clean  

“Regular Intensive Clean” is our Special General Regular Cleaning: service with an eye for detail you won’t see from our competitors.

Choose a schedule to suit you: weekly. fortnight, or tri-weekly. 

Regular intensive cleaning and tidying will transform your home.

What is Included:

Lounge/Hallway

✅   Window sills

✅   TV Screens

✅   Mirrors

✅   Furniture

✅   Shelves

✅   Glass-topped tables

✅   Couch

✅   Door handles

✅   Skirtings and floors – thoroughly vacuumed

✅   Tile/wood floors: mopped with hot water and eco-friendly detergent.

❌Clean cobwebs

❌Clean light switches and doorknobs

❌Ceiling Fans & Aircon vents/filters Detailed

❌ Clean Inside Cabinets, Drawers & Shelves

❌ Inside Windows

Kitchen

✅  Gas stove and grates/glass-top stove: Hand-washed and steam cleaned

✅  Microwave: Hand-washed both interior and exterior

✅  Kitchen sink: Hand-Scrubbed

✅  Kitchen benchtops: Hand-cleaned

✅  Splashback tiles/glass: Hand-washed and steam cleaned.

✅  Cupboards: Hand-cleaned exterior

✅  Fridge: Hand-cleaned exterior

✅  Floor: Vacuumed and mopped with hot water and eco-friendly detergent.

❌ Clean range hood & filters

❌ Clean Inside Oven

❌ Clean Inside Cabinets, Drawers and Shelves

Bathrooms

✅  Shower tiles: Hand-scrubbed grouting

✅  Shower glass: Hand-washed and steam cleaned for a sparkling finish

✅  Bath: Hand-cleaned.

✅  Toilet seat: Hand- and steam-cleaned with eco-friendly detergents

✅  Sinks: Hand-cleaned and steam cleaned

✅  Mirrors: Hand-wiped and smear-free

✅  Bathroom cabinet: Hand-cleaned exterior.

✅  Floors: Vacuumed, mopped with hot water and eco-friendly detergent, and steam cleaned.

❌ Clean Inside Cabinets, Drawers and Shelves

Bedrooms

✅  All furniture and shelves: Hand-cleaned

✅  Mirrors: Hand-wiped and smear-free

✅  Beds: Professional bed making service. (NB. We do not change your sheets).

✅  Skirtings and floors: Fully vacuumed.

✅  Tile/wood floors: Mopped with hot water and eco-friendly detergent

❌ Clean light switches and doorknobs

Laundry

✅  Skirting and floors: Fully vacuumed

✅  Tile/wood floors: Mopped with hot water and eco-friendly detergent

✅  Appliances: Hand-cleaned (exterior only).

❌ Clean Inside appliances

❌ Clean Inside Cabinets, Drawers & Shelves

We use eco-friendly cleaning products. They’re ideal for all cleaning surfaces: stainless steel, wood, TV screens, glass tables, and mirrors.

We use industry-standard products. For a great result every time.

Woman’s Touch Services are a cut-above the other cleaning services in Sydney. We pride ourselves on supplying premium professionals who understand that your time is precious. We make sure that you can spend your time doing the things you love, and we’ll take care of your home with a Regular Intentsive Cleaning Standard service; transforming your residence into a palace that you can be genuinely proud of.